- Must communicate well will all levels of the organization and have the ability to clearly articulate concepts, process and issues
- Must be comfortable working with teams in other time zones and/or companies
- Must be proactive, work well with minimal supervision and follow-through systematically
- Ability to think "system" wide, see the big picture and act focused with strong tactical action planning and problem solving
PRIMARY RESPONSIBILITIES:
- Do everything possible to delight our customers
- Work with cross functional teams as needed to deliver a high quality solution
- Establish stable plans of record for specific software development areas and tasks that include solution design, analysis, coding, testing, integration and delivery
Education and Experience Required:
- Bachelor's or Master's degree in Computer Science, Engineering or equivalent
- Minimum 10 years of experience
- Comfortable working in an Agile team setting, experience with Scrum and exposure to the Scrum Master and Product Owner roles
Knowledge and Skills
- Proficient with Excel, Word, PowerPoint, etc…
- Experience with planning tools like Microsoft Project, ability to develop and use any necessary media to track and communicate information appropriately to a given audience
- Operational and business process minded, proficient at elaborating & documenting processes with tools like MS Visio using swim lane diagrams or equivalent
- Several years of experience working with 3rd party partners, setting directions, expectations and aligning schedules
- Well versed in usability of software applications on multiple platforms (Windows, iOS, Android)
- Exposure to design, development, test and delivery of complex software and hardware systems
- Disciplined approach to testing and quality assurance, debug and trouble shooting skills
- Excellent verbal and written communication skills; mastery in English and local language
- Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels
Not required but considered as a plus:
- Scrum Product Owner certification (CSPO)
- First level Scrum Master certification (CSM, PSM I)
- Program Manager Certification (PMI)
- Knowledge of other Agile approaches: (XP, Kanban, etc…),
- Experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, mentoring and increased transparency
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- Drive and maintain schedules, plans and action items for execution of those areas
- Develop and maintain resource plans, identify resource gaps and makes plans for mitigating them
- Manage risks, develop mitigation strategies and communicate impacts
- Coordinate and partner across all relevant engineering, program management, product management and marketing groups to ensure approved features are integrated, tested, and launched successfully
- Monitor scope and conduct Change Management to not exceed Scrum teams velocity and optimize product value
- Monitor and communicate Project progress, issues and risks
- Manage escalations, facilitate analysis, collaborate with management, development partners and stakeholders to recommend and implement changes to product, processes, or business practices through resolution
- Identify organizational and process weaknesses and develop and champion plans for continuous improvement
- Manage integration of software from multiple teams, integration of new tool or technology, drive innovation as needed
- Embrace the agile development model adopted by the group and contribute to enhancing the practice at the Team and Program levels
- Remove impediments under your control/influence or guide the team to remove impediments by finding the right personnel to remove the impediment
- Build a trusted and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
- Facilitate discussion, decision making, and conflict resolution
- Lead and provides guidance and mentoring to less-experienced staff members.
- Assist with internal and external communication, improving transparency, and radiating information
- Provide all support to the team using a servant leadership style whenever possible, and leading by example
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